Returns & Exchanges
At Poundstretcher, we want you to be completely satisfied with your purchase, so we offer a straightforward return policy for items returned within 28 days in their original packaging. Simply bring your item and proof of purchase to any of our stores for a quick refund or exchange.
Check Eligibility
Ensure your item is unused, in its original packaging, and within the 28-day return window from the date of purchase.
Locate Proof of Purchase
Gather your original till receipt or order confirmation email, as we require a valid proof of purchase to process any refund.
Visit a Store
Take the item and your receipt to the customer service desk at any Poundstretcher location nationwide.
Receive Refund or Exchange
Our team will inspect the item and immediately process your refund to the original payment method or assist you with a product exchange.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing