Frequently Asked Questions
Everything you need to know about shopping with Poundstretcher
What are your delivery options and costs?
We offer standard shipping across the UK starting from £3.95. Delivery typically takes 3-5 working days, and we provide free shipping on orders over a certain threshold as specified during checkout.
Can I return an item if I change my mind?
Yes, we offer a 14-day return policy for most unused items in their original packaging. Please note that for hygiene reasons, certain products like food, hosiery, and cosmetics cannot be returned once opened.
Which payment methods do you accept?
We accept all major credit and debit cards, including Visa, Mastercard, and Maestro. We also support digital payment options like PayPal for a faster and more secure checkout experience.
How can I track my order?
Once your order has been dispatched from our warehouse, you will receive an email containing a tracking number and a link to the courier's website to monitor your delivery progress.
Are the products sold online the same as those in-store?
While we strive to offer our full range online, some bulky items or exclusive in-store deals may not be available for home delivery. Prices online generally reflect our competitive in-store value.
What should I do if my item arrives damaged?
If your order is damaged or faulty upon arrival, please contact our customer service team within 48 hours of receipt with your order number and photos of the damage to arrange a replacement or refund.